Privacy & data usage policy.

This policy applies only to information collected through glasshouserecovery.com. It does not cover protected health information (PHI) we receive in the course of providing treatment — that information is governed by HIPAA and our Notice of Privacy Practices, which is provided to every patient at intake.

We collect three categories of information through this website:

• Information you give us — anything you submit through the contact, admissions, or referral forms (your name, email, phone, message, and any information about a patient you reference).
• Basic technical information — your browser type, device, and IP address, used for site security and to understand which pages people visit.
• Limited analytics — aggregate data about page views, time on page, and referrers. We do not use cross-site advertising trackers.

• To respond to inquiries and referrals.
• To verify benefits if you ask us to.
• To improve the website and ensure it works correctly.
• To comply with legal obligations.

We do not sell your information. We do not share it with marketers.

The site uses a small number of cookies for essential functions (e.g., remembering that you’ve dismissed a notice) and for basic, anonymized analytics. You can disable cookies in your browser settings without losing access to most of the site.

Inquiry submissions are retained as long as needed to follow up and respond, and then archived or deleted in accordance with our internal retention schedule. Anonymized analytics may be retained longer in aggregate form.

You may ask us to confirm what information we have about you, correct inaccuracies, or delete your inquiry record by contacting us. Requests are handled within a reasonable timeframe.

This website is not directed at children under 13, and we do not knowingly collect information from them.

We may update this policy from time to time. Material changes will be reflected by an updated effective date at the top of this page.

Questions about this policy? Reach our admissions team through the contact page.